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| Keywords: I wish you well. I visited your McDonald's outlet at 407 St Kilda Rd, South Yarra, Melbourne, Victoria, Australia. After making and paying for my order, the new self service order machine shows order number "36" (See photo), however the order ticket no. printed shows "136"(see photo). During my visit to another outlet and having gone through the same process, i was confused on why my order no. was not called out. You see i had only remembered my order no. based on the display from the machine and had not checked the ticket no. This small but significant discrepancy not only confuses customers but also result in service dissatisfaction. I tried contacting McDonalds Australia via Twitter to no reply, as such herewith my letter to you. Please kindly help to note this observation for the improvement of your future order machines, as there may be numerous politically incorrect reasons not to fix the current machines. On a separate note, i am impressed by the professional service and friendly smiles of all the staff from your St Kilda outlet. Please send my regards to them. retail melbourne australia | ||||
